Where is my machine? Enter your code.

• Which step the repair is at: picked up, diagnosed, waiting for your approval, parts on order, in repair, ready, on the way back.
• Photos of the machine as it came in, so both sides know its condition before anyone opens it.
• The diagnosis and the estimate, with an approve button. Nothing gets done to the machine until you approve it.
• The invoice and a payment link once the work is done.
• A test video of the machine running after the repair, and the return day.
• The signed pickup and return receipts.

The page updates as the job moves. You do not need to call to ask where things stand, though you can, and the number is at the bottom of every page on this site.

The code is the tail of the link in our text message: the letters and digits after the last slash. The same link is in the copy of your pickup receipt and in the estimate text. You can paste the whole link into the field above, we will pick the code out of it.

Lost the text? Send us a message from the phone number you booked with, or call, and we resend the link. We do not look up repairs by name or phone on this page on purpose: the code is the only key to your photos and invoices, and we keep it that way.

One more thing: we never ask for card numbers by text. Payment goes through the link on your page, and only there.

We pick the machine up, diagnose it on the bench, send you the estimate, and bring it back repaired. What a visit costs is on the pricing page, the full process is on the repair page, and the quote form is on the contact page. After the repair, the one thing that keeps scale from coming back is the right water filter for your machine.